Service policies

This summary explains, in plain language, how we work. What binds the parties is the contract for your session and its annex, which you sign before we begin. If anything here differs from your contract, the contract prevails.

1. How a session works

Each session is quoted in writing: style, duration, what is included and the total cost. Additional services (for example makeup, special photo editing or others) are offered and quoted separately, according to what each client requests. What your session includes is stated in your quote.

2. Payments

A 50% deposit is required to reserve the date and begin preparations.
Payment must be made in full (100%) no later than the day of the session.
We accept cash, card and bank transfer, in Mexican pesos.
If the locations are far away, there may be an additional travel cost, which you will be informed of in advance.

3. Date, time and changes

There is a 30-minute grace period with respect to the agreed time.
If you need to change the date, place or time, let us know at least 15 business days in advance.

4. Cancellation

You may cancel without penalty within the 5 business days following the signing of the contract, and we will refund what you paid within a maximum of 10 business days. This does not apply if you book within the 15 business days prior to the session.

5. Your comfort and safety

We check a valid official ID to confirm that you are over 18 years of age.
You may pause or end the session at any time if something makes you uncomfortable.
Any physical contact to indicate a pose is announced beforehand and only takes place with your consent.
You may attend with one companion if you let us know in advance.
We do not carry out the session if you arrive under the influence of alcohol or other substances that prevent you from giving your consent consciously.
The process is not recorded or photographed without written authorization.

6. Delivery of your material

Delivery takes 2 to 4 weeks, and depends on how long it takes you to approve the photographs. Requesting edits or additional services may extend this time. We keep your material for 12 months from the date of booking; after that period we are no longer responsible for it.

7. Your photographs and their personal use

The photographs are works of Obscuro Placer. Upon delivery you receive a license to use, print and share them on your personal media and social networks, with author credit when we ask you to. They may not be sold or used for commercial purposes without written authorization. The use of your photos on our social networks and in our advertising is governed solely by what you choose in the promotion program.

8. Warranty, complaints and clarifications

The service comes with a 60-calendar-day warranty from delivery. It covers technical or delivery defects in the material (files that are damaged, incomplete or that do not correspond to what was contracted); it does not cover differences in taste or style.
We handle complaints and claims within a maximum of 3 business days: write to us or call us at the contact details in your contract.

9. Promotion program: the use of your photos and your rebate

Our work becomes known through photographs from our sessions. That is why, in every contract, we ask you whether you want to participate. If you participate, we return part of the value of your session to you as a rebate (bonificación). If you do not want to participate, your session is for private and exclusive use, with no extra procedure.

This is decided in a separate annex that you sign, never within the general clauses, and you can change your mind whenever you want.

The options

A. Anonymous. We only use photos in which your face and features that identify you (for example tattoos, unique jewelry or the place) cannot be seen. You tell us what else you want to exclude.
B. With identity. Your face and your name or alias may appear.
C. With identity and tagging. Same as B, and we also tag you on social networks so that the promotion benefits you too.
D. Private and exclusive use. We use nothing. There is no rebate.

Before publishing any photo, we show you the selected ones and they are only published with your approval.

The rebate

If you choose A, B or C, you are entitled to a rebate of up to 20% of the value of your session. The exact percentage is stated in your annex and depends on the type of session.

There are 2 requirements to request your rebate (explained in detail below):

Keep your usage authorization in effect during the period: 6 months for the first part and 12 months for the second.
Keep your authorization in effect at the time you request the rebate.

It is paid in two equal parts:

Half after 6 months of keeping your authorization in effect.
The other half after 12 months of keeping your authorization in effect.

Rules for requesting your rebate:

The months are counted from the first publication. We commit to publishing within the 60 days following delivery; if we do not, the count begins 60 days after delivery.
What counts is the time your authorization is in effect, not the time your photos are published.
It is not automatic: you must request it in writing at [email protected] within the 60 calendar days following each date (month 6 and month 12). If you do not request it within that period, it is forfeited and can no longer be claimed afterward.
If you do not request the first half at 6 months, you may request it together with the second, provided you complete the full 12 months and do so within the following 60 days.
You may only request it if your authorization is in effect at that time.
The terms of the refund will be communicated to you when you request it.

If you want to withdraw your authorization

You can do so at any time and at no cost, by writing to [email protected]:

Upon receiving your request we stop using your photos immediately: no new posts or ads.
Within a maximum of 10 business days we remove them from our social networks, website and media.
We cannot remove copies that other people or platforms have made on their own, but we will help you request their removal when they involve accounts linked to us.

By withdrawing your authorization, you stop accruing any rebate you have not yet claimed. We do not charge you anything for withdrawing.

10. Authority

For any complaint, write to us first. The Procuraduría Federal del Consumidor (Mexico's federal consumer protection agency) has jurisdiction in administrative proceedings; for all other matters, the courts of Mexico City.

11. Contact details

[email protected] · WhatsApp +52 1 55 7606 1165 · Monday to Saturday, 10:30 a.m. to 5:30 p.m. How we handle your data: privacy notice.